SERVICE
Goal
Monitor, balance and maintain the client’s Present Position Model in order to help them achieve their financial goals throughout the future.
Stay in Contact with the Client to Cultivate the Relationship
Maintain and grow client relationship with ongoing financial insights and periodic touchpoints.
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1
Objective
Remain Current with the Client’s Changing Financial Situation
Review and update client’s Present Position Model with new information and identify additional strategies and action items accordingly.
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2
Objective
Leap Cloud Platform
Master Report
Key Tools
Maintain, Balance & Monitor
In building an insurance and financial services practice, the service and review functions are vital to your overall business success. With our world constantly changing, we need to review and update our clients’ financial situation periodically.
External factors that may impact your client’s financial lives:
New Product
Introductions
Economic Conditions
Product Performance
Market &
Interest Rate
Fluctuations
Estate Tax
Laws
Income Tax
Laws
Remain Current with Client’s Financial Situation
There are many areas that can affect our clients’ financial future. It is important that these areas be reviewed and updated on a regular basis. Fortunately, this provides us with the opportunity to assist our clients in meeting these changing needs, wants, and desires
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The Leap Model provides the complete picture of a present financial situation. By updating the model each year with your client, you will be able to quickly assess the internal design, coordination, and external design functions in every aspect of your client’s financial life.
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In addition to external factors, your client’s needs, wants and desires will also change:
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Income
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Occupation
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Family Size
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Health Conditions
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Inheritances
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Relocation
Annual Reviews
As you work with your client on an ongoing basis, you can use Leap's XRM’s automated practice management tools to track process tasks. The ongoing review process will take time, but with a strong commitment to service and client satisfaction, you’ll develop your own practices and communication style that resonates best with each of your clients.
Each Leap professional has their own unique process in which they manage service & review. Here are some suggestions:
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Send your client a reminder one month before your scheduled meeting
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Ask the client to revisit and update the Leap Questionnaire before the meeting, and to bring along any paperwork you might need
3
Review outstanding Action Items and To-Do’s before your meeting so you can prioritize areas to be addressed
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At the meeting, update the Leap Model Present Position using details from the latest Questionnaire
5
Compare the previous Present Position Model with the new one to determine progress and identify additional action steps
Service Success Factors​​​
Service and Review meetings will ensure future sales
Create an organized method for retaining client files
Set calendar reminders to schedule annual Service meetings
Stay current with economic changes​
Periodic client check ins to monitor potential financial changes